Published on Mon Jul 27 2020

Integration of online and offline health services: The role of doctor-patient online interaction.

Yu-Wei Chang, Ping-Yu Hsu, Ying Wang, Po-Ya Chang
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Abstract

This study aims to investigate how doctor-patient online interaction affects the integration of online and offline health services. Drawing on justice theory and the stimulus-organism-response (S-O-R) framework, justice perceptions are conceptualized as online health communication in influencing patient experiences and subsequent responses.